TLCPetProducts.com Privacy Policy

Effective Date: August 9, 2004

Spam Policy. We do not "harvest" email addresses from our website visitors or anyone else, nor do we send unsolicited commercial bulk email (spam) to our customers or website visitors.

Your Information. Personal and/or business information provided to us by our website visitors and customers is treated confidentially and is not sold to anyone for any reason. If you provide such information to us by email, telephone, letter, an online form on our website or other means, we use that information only to provide you with our services and/or products or to respond to your requests.

Shopping Cart. Our shopping cart, hosted at VirtualCart.com (vCart), collects the following personally identifiable information from customers purchasing products by credit card through the vCart secure server:

• Customer's name
• Billing and shipping addresses
• Credit card number and 3-digit CVV2 code
• Expiration date
• Email Address
• Telephone number

Printable Order Forms. Customers may also use the vCart shopping cart to generate a printable order form for mailing to us with a check or money order. This feature requires the following personally identifiable information:

• Customer's name
• Shipping address
• Email Address
• Telephone number

The above personally-identifying information is not stored on our website, and thus we provide no online process for individuals to review and request changes to any of their personally identifiable information collected through the vCart shopping cart.

Credit Cards. Credit card and related personal information provided to us by customers is strictly confidential and is used only for the purpose of collecting funds as designated by our customers. This information is not collected or stored on our website. However, in the event that fraudulent or stolen credit card information is presented to us, or we are required by law enforcement agencies or concerned financial institutions to provide such information, we will comply with all applicable laws, law enforcement agencies and concerned financial institutions as required by law.

Web Hosting. As with most web hosting companies, ours records and stores only the following information about our website visitors: the numerical IP address or domain name from which they access the Internet; the date and time our website is accessed; the pages you visited and whether they successfully downloaded to your browser; and sometimes the Internet address of the website from which you may have accessed our website (such as Google.com). We use this information only to understand how many visitors we get and how visitors use our website so that we can improve it. We do not sell this information to anyone for any reason. Simply surfing our website will not impart other personally-identifying information to us.

Notification of Changes to Privacy Policy. Most of the above Privacy Policy has been online, unchanged, since 1998. In the event that we make changes to or update this Privacy Policy; in that event, we will post them to this page of our website with the corresponding Effective Date.

If you have any privacy concerns, please contact us.